Core Communications (Modular)
Customer Facing Skills
Dealing with customers in a polite and professional manner is key to gaining repeat business and generating positive word-of-mouth feedback about your organisation.
Personal Presentation Skills
First impressions create a lasting impression. How your staff conduct themselves when dealing with clients and customers reflects on your organisation as well as themselves...
Verbal Communication and Relationship Building
Getting the message across comes easier to some than others. This module seeks to develop the skills of getting all the important information across as well as asking the right questions.
Writing Skills
R u guid at spellin? More to the point are your employees? This is a key skill that benefits your organisation not only when communicating externally but also internally when staff for example prepare reports.
Number and Maths Skills
Almost every job has some level of number work involved in it. The ability to understand basic mathematical computations such as dividing or working out percentages will allow your organisation to have better control of its future as you will have staff with numeracy skills able to collect and use information at all levels.
Basic Computing Skills
Computers are now part of modern business and life. Accessing the internet and being able to email should be key in the development of staff. For a technophobe, even something as simple as typing a letter could be a milestone in personal development terms.
An example of how these core skills modules can help your organisation is illustrated in our Case Study of development work carried out with Buchanan Galleries. This can be downloaded in PDF format format from our case studies page.